Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A:Sample needs 15-20 days, mass production time needs 4-6 weeks.
Q3. Do you have any MOQ request?
A: Normally MOQ 50pcs,sample is available for checking quality.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea, It usually takes 2-4 weeks to arrive. Airline shipping like DHL, UPS, FedEx or TNT. also optional.
Q5. How to proceed an order?
A: Firstly, let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions. Thirdly, Confirming the quote and specification and arrange deposit for formal order. Fourthly, We arrange the production.
Q6. Is it OK to print my logo on each carton?
A: Yes. Please inform us formally before our production and confirm the design.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, for all fragile parts,like glass we will offer 1%-3% extra sparepart for replacement. Thirdly,during the guarantee period, for missing or broken parts,we will send parts to customer for replacement. For items cannot repair we will make new one and ship together in next order.